GENERAL TERMS AND SHIPPING CONDITIONS

In order to provide more protection and make orchids better adaptation to a new growing environment, the orchids are recommended to be shipped in pots. Healthy plants and thorough packing are guaranteed. However, due to the delicate and sensitive nature of living orchids, and the incontrollable transit conditions, we regret we cannot guarantee the duration of blossom or be held responsible for possible damage to plants, buds or flowers occurred during transportation. Packing & handling cost is added to all out of city orders.

EXCHANGE AND RETURN POLICY

ONLINE SHIPPING: Please contact us by email if you encountered any problems with plants within 3 days after shipment. The receiver may be asked to return the defective plant(s) at purchasers expense. We give no warranty, expressed or implied, as to their productiveness or health in the hands of the purchaser.

IN STORE PURCHASE: Merchandise may be returned for exchange within 7 days of purchase with original receipt. There is no refund or exchange on clearance, final sale , discount, and damaged items. All items are non-refundable. We reserve the right to research the original purchase, and to limit or decline exchanges.

Please call or email us at everspringorchids@gmail.com for the shipping cost and details.